The Saberzone Fan Promise
Saberzone was built by fans, for fans. With that in mind, we have core promises and values that we’d have loved to see as fans when we were first looking for lightsabers online.
These promises are built to give you total peace of mind – so that when you wield a Saberzone blade, you know you’re on the light side of the force.
Our Shipping Promise
Custom duel-ready sabers take time to manufacture. For that reason, delivery times can be extensive. We promise to ship faster than our competitors. As of December 2020, we ship up to 5 x faster than our competitors, with WORLDWIDE delivery. All shipping is tracked, unless your area is deemed 'rural' by your courier.
Our Quality Promise
All of our sabers are built with durability in mind – designed for duelling and the exact kind of fun you’d want from a saber.
With that in mind, our sabers come with a 1 Year Replacement Warranty (unless stated otherwise) that covers the blade, electronics and everything else. We have a return rate of less than 1% and a stellar review record – all for good reason: we promise that our sabers will meet your quality and duelling expectations and will replace your purchase if that isn’t the case.
*Our 1 Year Warranty does not cover lost or stolen items
Our Customer Service Promise
Worldwide support with resolutions offered in just 24 hours.
We know how important it is to be able to speak to businesses, have your voice heard and have any issues resolved. That’s why we’ve built a fully dedicated customer service team which aims to offer resolutions within 24 hours on average.