FREE SHIPPING WORLDWIDE
FREE SHIPPING WORLDWIDE
FREE 1 YEAR WARRANTY
FREE 1 YEAR WARRANTY
30 DAY MONEY BACK GUARANTEE
MONEY BACK GUARANTEE
SAFE & SECURE CHECKOUT
FREE 1 YEAR WARRANTY
FREE SHIPPING WORLDWIDE
MONEY BACK GUARANTEE
SAFE & SECURE CHECKOUT

Returns & Cancellations

Returns

If within the first 15 after delivery you are unsatisfied, returning your order is as easy as contacting us and beginning the return process. Due to the nature of our product(s) being custom made, Items may only be returned for store credit or exchange.

Sabers that include a custom finish, wrap or a saber built with our exclusive Saber Builder™ are non-returnable.

Returning your order

In order to send in your return, it must be authorised by our return staff. Email us at info@saberzonecosplay.com with the subject "Return Request [Your Order Number]" for approval. Your order number can be found on your order confirmation or any update emails that we have sent you regarding the order (such as tracking). If you no longer have your order number, please include the email address and first and last name used for the order in your email.

Returns must be in pristine condition to be eligible for exchange. Shipping is covered by the buyer

Cancellations

All orders are custom made and production begins within 24 hours after an order is placed (immediately after processing). Orders including in stock items at time of purchase cannot be cancelled unless the order has not been process.

If you have placed an order and it has not shipped by the final date of the lead time provided, you may request a cancellation for a full refund. This does not apply to delays caused by government required shut downs as these conditions are out of our control.

Cancelling your order

To cancel your order, please email info@saberzonecosplay.com with the subject line "Cancellation Request [Your Order Number ]". Your order number can be found on order invoice or in previous order emails.