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Rated 4.8 Stars By 1000s Of Happy Customers

FREQUENTLY ASKED QUESTIONS

Shipping & Payment

When will my order ship?
Your order will typically be delivered within 5 to 8 weeks using our standard shipping method, but this can be faster using our other available shipping methods.

We start the handcrafted assembly process for new orders within 24 hours, as each saber is built per order specification, orders cannot be cancelled after this time. We will always keep you up to date with delivery and tracking numbers.
Will I have to pay international taxes and duties?
Although we try to limit the impact of any additional fees, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The exact value of this may vary depending on the country to which the order was shipped, which it is your responsibility to be aware of. You should contact your customs office for specific amounts and percentages. Saberzone cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Note, in rare occasions custom agents may delay delivery of some packages. We cannot provide a refund on the basis of refusal to pay any import charge.
Where is my order coming from?
Although we are based in the UK, all our products are made using patented technologies and shipped from China, allowing us to produce the best quality products at a far more affordable price (if we had the exact same processes in the UK or USA it would cost 4 times more!).

Every product is quality checked before dispatch, which means we guarantee the best quality and explains our significantly low return rate of less than 0.25%.

Order Informations & Concerns

How do I change something on my order?
We strongly encourage our customers to check all the information they provide both before and after completing an order. We should be able to change some details for your order within 24 hours of the order being placed. However, once your order reaches your courier you will be required to pay a £40 charge to alter any details.
What does my order status mean?
Order Confirmed: Your order has been made successfully and is in a queue for processing.

Processing: We have started to handcraft your order.

With Courier: Your order has been made and is on it's way to your doorstep.

Delivered: Your order has been successfully delivered.

If you encounter any problems or would simply like an update on your order status, feel free to contact our dedicated customer service team for further information.
Why was my order cancelled?
Your order may have been automatically cancelled for various reasons, the most common of which are a failure of payment or our security systems detected a high fraud risk. If you encounter any cancellation or payment problems please contact our customer service team who will be able to solve any problems you may have.

Warranty

Is there a warranty?
Yes, all our sabers come with a FREE 1 Year FULL Warranty, unless stated otherwise.
What does the warranty cover?
Our Warranty covers absolutely everything, the electronics inside the hilt, the hilt itself and even the blade. We even have so much faith in the durability of our products that we even cover duelling (neopixel sabers & blades are not duel-covered).
Can I extend my warranty?
Yes you can, simply contact us through our customer service team and we will provide you with your options to extend your warranty for an added fee. Or, use our Saber Builder™ to build your own, unique, custom saber and choose your warranty length.

Product Specifications

Can I duel with my saber?
We're proud to supply sabers for duelling to customers around the world, with our blades made from durable polycarbonate found in riot shields and hilts made from a variety of premium aluminium alloys to offer robust durability. Our products are so robust that they meet all LudoSport regulations.
Am I stuck to one blade colour?
No! All of our sabers offer easy colour changing built-in. All you need to do is use the button to change the blade colour.
Do your sabers have sounds and effects?
Of course! All our sabers have 9 different soundfonts as standard and also have various sound levels (including silent), as well as boasting Flash-on-Clash, Blaster Deflection Simulation, Velocity Detecting Smooth Swing Technology, and much more! Yes, all of this is included as standard, we go hard.
Are electronics included?
We don't believe in selling just a hilt. We provide our Premium electronics as standard for all sabers across the board, which includes a polycarbonate duel-ready blade.
Are you part of Disney?
No. We are not affiliated with Lucas ltd or Disney and we will not make replica light sabers from any of the movies, video games, comic books. Our designs do not match anything used in the films, games, comics or any other media.

Klarna

What is Klarna?
Klarna is a payment provider for the US and some European countries. It allows you to order different sizes, items, and only pay for what you love.
Buy now, pay later
Try before you buy and get up to 30 days to pay for your order in the US and UK, or pay within 14 days if you're ordering from Norway, Denmark, Sweden, Finland or Germany.
Pay in 3 easy installments
For UK customers you can split the cost into 3 interest free instalments. That’s one part-payment at purchase, and two further payments at 30 and 60 days.

Our US customers can spread the cost into 4 interest free instalments. Each instalment is charged every 2 weeks.
Does Klarna impact my credit score?
Klarna may run a soft credit search that does not affect a customers credit score and is only visible on your credit file by you and Klarna.

Neither Klarna nor Saberzone run credit searches that could impact your credit rating.

This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.
Is there anything else I should know?
In the UK you must be 18+ to use this credit offer. Klarna uses soft searches with credit reference agencies. These do not affect your credit rating. Missed payments can affect your ability to use Klarna. Pay in 3 instalments, complete terms. A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Finance Lenders Law License. Order anything and pay in interest-free instalments.

Late payment fees will apply. If you'd like more information on this then contact Klarna Support.

*You must be 18 or over, have a residential address and a bank account.

Returns & Cancellations

How do I return my order?
In order to send in your return, it must be authorised by our return staff. Contact Us with the subject "Return Request" and include your order number for approval. Your order number can be found on your order confirmation or any update emails that we have sent you regarding the order (such as tracking). If you no longer have your order number, please include the email address and first and last name used for the order. Returns must be in pristine condition and in original packaging to be eligible for exchange. Shipping is covered by the buyer.
What if I've received a damaged item?
Please Contact Us demonstrating the damage to the item (by image and/or video) and explaining any problems you are having and we will help you out troubleshooting and getting a replacement saber sent out to you straight away!
What is your return policy?
If within the first 14 days after delivery you are unsatisfied, returning your order is as easy as contacting us and beginning the return process. Due to the nature of our product(s) being custom made, Items may only be returned for store credit or exchange.
How do I cancel my order?
All orders are custom made and production begins within 24 hours after an order is placed (immediately after processing). Orders can be cancelled unless the order has been processed. To cancel your order, please Contact Us with the subject “Cancellation Request” as well as including your order number. Your order number can be found on your order confirmation email and/or order invoice.

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Rated 4.8 Stars By 1000s Of Happy Customers

Why Choose US

Created by potrace 1.12, written by Peter Selinger 2001-2015
SATISFACTION GUARANTEE

We proudly boast a 99.5% customer satisfaction rating.

Created by potrace 1.12, written by Peter Selinger 2001-2015
24-Hour SERVICE

With 24/7 coverage, if you have any queries, simply reach out and we will respond within 24 hours.

Created by potrace 1.12, written by Peter Selinger 2001-2015
TRACK YOUR ORDER

Our easy to use system will allow you to quickly get an update on the status of your order!

Created by potrace 1.12, written by Peter Selinger 2001-2015
Meets LUDOSPORT REQUIREMENTS

All Saberzone Duelling Sabers meet official LudoSport requirements.

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