Frequently Asked Questions

General Questions

Shipping & Payment Information

Your order will typically be delivered within 5-8weeks using our standard tracked shipping method, but this can be faster using the other shipping methods we have available. We start the handcrafted assembly process for new orders every 24 hours, as each saber is built per each order specification, orders cannot be cancelled after this time. We will always keep you up to date with delivery and tracking numbers.

Although we try to limit the impact of any additional fees, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The exact value of this may vary depending on the country to which the order was shipped, which it is your responsibility to be aware of. You should contact your customs office for specific amounts and percentages. Saberzone cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Note, in rare occasions custom agents may delay delivery of some packages. We cannot provide a refund on the basis of refusal to pay any import charge.

Order Information & Concerns

We strongly encourage our customers to check all the information they provide both before and after completing an order. We should be able to change some details for your order within 24 hours of the order being placed. However, once your order reaches your courier you will be required to pay a £40 charge to alter any details.

Order Confirmed: Your order has been made successfully and is in a queue for processing. Processing: We have started to handcraft your order. With Courier: Your order has been made and is on it's way to your doorstep. Delivered: Your order has been successfully delivered. If you encounter any problems or would simply like an update on your order status, feel free to contact our dedicated customer service team for further information.

Your order may have been automatically cancelled for various reasons, the most common of which are a failure of payment or our security systems detected a high fraud risk. If you encounter any cancellation or payment problems please contact our customer service team who will be able to solve any problems you may have.

Warranty

Yes, all our sabers come with a FREE 1 Year FULL Warranty (unless stated otherwise).

Our Warranty covers absolutely everything, the electronics inside the hilt, the hilt itself and even the blade. We even have so much faith in the durability of our products that we even cover duelling (neopixel blades are not duel-covered).

Yes you can, simply contact us through our customer service team and we will provide you with your options to extend your warranty for an added fee. Or, use our Saber Builder™ to build your own saber and choose your warranty length.

Product Specifications

We're proud to supply sabers for duelling to customers around the world, with our products made from riot-grade polycarbonate and aluminium to offer robust durability. Our products are so robust that they meet all LudoSport regulations - the only official saber duelling organisation in the world.

No! All of our sabers offer easy colour changing built-in. All you need to do is click a button to change the blade colour.

Yes, all our sabers have 9 different soundfonts as standard and also have various sound levels (including silent).

Of course! Our sabers boast Flash-on-Clash, Blaster Deflection Simulation, Velocity Detecting Smooth Swing Technology, and much more! Yes, all of this is included as standard, we go hard.

We don't believe in selling just a hilt. We provide our Premium electronics as standard for all sabers across the board, which includes a polycarbonate duel-ready blade.

Other Information

You can use a discount code on top of a sale we currently have on the store. However, discounts cannot be stacked, i.e. you cannot use multiple discount codes within one order.

Please see our 'Returns' section for information on returns, exchanges and cancellations.

We do not have any retail locations, but you may find us in some featured and partner retailers in the near future.

Saberzone provides the best LED sabers for duelling, designed for fans, by fans.

Based in the UK, our passion has helped us become the fastest growing saber company in the world, as well as the largest in Europe, with a fully dedicated team and the ambition of providing the ultimate saber experience to fans across the galaxy.

No. We are not affiliated with Lucas ltd. or Disney and we will not make replica light sabers from any of the movies, video games, comic books. Our designs, colours and sounds do not match anything used in the films, games, comics or any other media.

Why Choose Us?

Satisfaction Guarantee



We are sure you will love your order! If you don't send us an email why and we will gladly sort out a solution for you to make sure you are happy.

Easily Track Your Order



Simply sit back and relax while we sort everything out for you, we'll keep you updated by email with updates, giving you total peace of mind.

24/7/365 Premium Service



We bring an expertise in customer service like no other, with 24/7 coverage and average resolution times of less than 24 hours, simply reach out to us with anything at all and you can trust we will take care of you straight away.