Need to return a saber?
Like a Jawa inspecting a broken droid, just send it back to us and we'll replace it with a working one.
But returns are rare! We hold a 98% customer satisfaction rating, with a return rate of less than 1%. All our sabers have a FREE 1 Year Replacement Warranty, meaning we will replace anything that breaks (even from duelling) for up to one year.
We also offer a 30 Day Money Back Guarantee, so if you are not 100% happy with your order, let us know within 30 days for a hassle-free refund.
Here's our super simple 4 step return/replacement system;
1. Contact us at firstname.lastname@example.org, providing your name and order number, as well as a description of the issue you are having, along with any evidence (this is merely for our feedback records - so we know where to focus on improving!)
2. Allow 48 hours for our Customer Service team to respond (Please note that due to COVID-19 related disruption, responses may be delayed)
3. Confirm from the options provided what your preferred outcome is, usually this will be a replacement or a full refund.
4. All sorted and no hard-feelings!
The 1 Year Replacement Warranty is offered on all Saberzone sabers unless stated otherwise, so be sure to check this on the product page prior to purchase.